Terms and Conditions

Updated 6th July 2020

These terms (together with the documents referred to in here) are the terms and conditions on which Helo Video (we, us and ours) supply to you any of the programmes and supporting materials (Programmes) listed on our website www.helo.video (our site) and represented by our most current promotional literature. Please read these terms and conditions carefully before ordering any Programmes from our site. You should understand that by ordering any of our Programmes, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

1. Information About us


1.1  https://www.helo.video is the site operated by Helo which is the trading name of Helen Lord (We, us). Our main trading address is Great Barrington, Burford, Oxfordshire, OX18 4US.

2. Your Status


2.1 By placing an order through our site, you warrant that:

a) You are legally capable of entering binding contracts; and

b) You are at least 18 years old;

3. How the contract is formed between you and us


3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.

Your order constitutes an offer to us to ‘buy’ a Programme (training or coaching). All orders are subject to acceptance by us.  


3.2 We will confirm acceptance to you by sending you an e-mail confirming that the Programme you have ordered has been agreed (Confirmation). The contract between us (Contract) will only be formed when we send you the Confirmation.


3.3 The Contract will relate only to those Programmes which we have confirmed in the Confirmation. We will not be obliged to supply any other Programmes which may have been part of your order until we have confirmed in a separate Confirmation.

4. Consumer Rights


4.1 If you need to rebook or cancel a programme within 7 days of the programme run date a discretionary  50% fee will be payable 


4.2 The provisions of this clause 4 do not affect your statutory rights.

5. Risk and Title 


5.1 Your ability to attend the Programme ordered by you and confirmed by us, will be at your risk from the time of dispatch of the Confirmation.


5.2 Your entitlement to attend the Programme will only arise when we have dispatched the Confirmation and we have received full payment of all sums due in respect of the Programme(s).

6. Price and Payment


6.1 The price of any Programme will be as stated on our site, or on our promotional literature, or in a written proposal except in cases of obvious error.


6.2 Prices are liable to change at any time, but changes will not affect orders already confirmed.


6.3 We will verify prices as part of our confirmation process.  


6.4 Payment in full for all Programmes must be made by credit or debit card, or bank transfer prior to the Programme run date.


6.5 Retainers and Individual Coaching Programmes, payment terms will be agreed at time of booking.

7. Our cancellation policy


7.1 Should we need to cancel a Programme you will be offered a priority place on the next scheduled Programme.


7.2 Should we need to reschedule an in-house Programme, or one to one Programme we will reschedule at a mutually convenient date as soon as possible after the original scheduled date.


7.3 Should you cancel an in-house booking within 14 days of the agreed dates 100% of the fees are payable


8. Our Liability


8.1 We warrant to you that any Programme and Programme materials purchased from us through our site is of satisfactory quality and reasonably fit for the purpose for which the Programme is supplied.


8.2 You should notify us (as provided for in clause 10 below) if you are unhappy with any part of the Programme within 30 days of your attendance on the Programme.


8.3 Our liability for losses you suffer as a result of us breaking the Contract is strictly limited to the purchase price of the Programme which you purchased.


8.4 This does not include or limit in any way our liability:

a) for death or personal injury caused by our negligence;

b) under section 2(3) of the Consumer Protection Act 1987;

c) for fraud or fraudulent misrepresentation; or

d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.


8.5 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to loss of income or revenue, loss of business, loss of profits, contracts or potential contracts.


8.6 We are not liable for additional costs due to changes in Programmes, content, venues or trainers. Every effort will be made to provide reasonable notice where possible.

9. Written Communications


9.1 When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


9.2 By registering for any of our events or through our contact us page you will be signed up for our regular email updates tips and videos, which you can cancel at any time using the unsubscribe option at the bottom of each email.

10. Notices


10.1 All notices given by you to us must be given to Helo Video, 19 Great Barrington, Burford, Oxfordshire, OX18 4US.

We may give notice to you at either the e-mail or postal address you provide to us when placing an order.


Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.


In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

11. Transfer of Rights and Obligations


11.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.


11.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.


11.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

12. Events Outside Our Control


12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).


12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) strikes, lock- outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.


12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.

13. Intellectual Property Rights


13.1 All intellectual property rights (including, without limitation, copyright, moral rights, design rights, trademarks and patents) and all other rights in the Programme content and Programme materials belong to us. We licence to you all such rights on a non-exclusive basis for the purpose only of enabling you to attend, participate and, where you are able, to complete the Programme. Reproduction or distribution of the Programme content and Programme materials is strictly prohibited.


13.2 Use of our logo is strictly prohibited without our prior written consent.


13.3 Audio and visual recordings of our Programmes is strictly prohibited without our prior written consent.


13.4 Occasionally we may film or record Programme trainers delivering the Programme during your attendance. You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.


13.5 You acknowledge that certain information contained in the Programme and Programme materials is already in the public domain.


13.6 Delegates are not permitted to sell or promote products or services at Helo's events without prior written permission.

14. Confidentiality


14.1 Save as required by law or in respect of information which is already in the public domain through no breach by you of the provisions of this clause

14, you shall keep in strict confidence all technical and commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to you by us (or our employees, agents, consultants or sub-contractors) and any other confidential information concerning our business or the Programme or Programme materials which you may obtain.


14.2 You shall not use any such information for any purpose other than to attend, participate and, where capable, complete the Programme.

15. Data Protection


15.1 You agree that we may use your personal data in accordance with and subject to the Data Protection Act 1998, and the General Data Protection Regulations – you can view a copy of our Privacy Policy here.


15.2 We may send you information from time to time regarding new Programmes and opportunities. If you do not wish to receive such information, please contact us on helen@helo.video.

15.3 Signing up for the Programme entitles you to our free email updates, tips and videos. You can unsubscribe from these at any time using the unsubscribe link at the bottom of each email.

16. Termination


We reserve the right to terminate the Contract immediately without liability if:


16.1 subject to clause 16.2 below, you fail to complete the Programme within 18 months of the date of Confirmation or, where we have given our prior written consent, within 24 months of the date of Confirmation;


16.2 in our opinion you cause disruption on any Programme or take any action which brings us (or any of our employees, agents, consultants or sub-contractors) into disrepute or adversely affects our goodwill or reputation.

17. Waiver


17.1 If we fail to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.


17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.


17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 10 above.

18. Severability


If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19. Entire Agreement


19.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.


19.2 We each acknowledge that, in entering a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.


19.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

20. Our Right to Vary Terms


20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.


20.2 You will be subject to the terms and conditions in force at the time that you order Programmes from us, unless we notify you of the change to these terms and conditions before we send you the Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Confirmation).

21. Law and Jurisdiction


Contracts for the purchase of Programmes through our site(s), our social media or by other medium and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law and all disputes and claims shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Copyright © 2020 Helen Lord